Clearing firms don’t usually make headlines. But talk to any seasoned importer in Uganda, and one name consistently surfaces in serious business circles: New Plan Logistics Limited.
The reason? Not just their speed. Not just their technical mastery. It’s their philosophy.
“We treat every shipment like it’s our own,” says the Client Relations Manager at New Plan, whose team manages dozens of clearances daily. “We’re not just here to move cargo—we’re here to protect our clients’ investments.”
That mindset has earned New Plan a loyal client base that includes FMCG giants, regional distributors, agri-exporters, and e-commerce platforms. Many of them arrived after bad experiences with firms that offered low prices but delivered costly delays.
What separates New Plan is their client-centered model:
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Every client is assigned a dedicated account manager
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Duty/tax estimates are provided upfront, with full transparency
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Clients receive real-time alerts during each clearance stage
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Post-clearance support includes document archiving and audit readiness
The logistics industry in Uganda is filled with cautionary tales—lost shipments, hidden charges, stalled trucks at the border. New Plan’s clients speak in a different tone: one of trust, reliability, and peace of mind.
As trade volumes grow, and regulatory compliance gets stricter, logistics firms that lead with clarity and care are becoming rare. New Plan Logistics is not just surviving in this space—it’s setting a new standard.